HOW TO RETURN YOUR ORDER:
How do I return an item?
1. Visit our Returns Portal and follow the instructions provided. Please have your Order Number and Billing Email ready to complete this process. These details were sent to you in your Order Confirmation email.
2. Select the item(s) you wish to return, choose a return reason, and select your preferred resolution (refund, exchange, or store credit).
3. Submit your return request. Once approved, follow the on-screen instructions to send your item(s) back to us.
- You can check the status of your return via the Returns Portal. As a reminder, it can take up to 14 working days for your refund to be processed after we receive and inspect your return.
RETURNS POLICY:
Our return process is simple. You can return eligible merchandise within 30 days of receiving your order.
Returns must be in original condition, unworn/unused, with original tags and packaging. Your return item(s) will be inspected upon arrival before your refund, exchange, or store credit is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
Unless we advise otherwise (for example, where an item is faulty or incorrect), return shipping costs are the customer's responsibility.
Important Information:
1. Personalised items (including custom name and/or number printing) are non-returnable. A refund or exchange will only be permitted if the garment is faulty, damaged, or incorrect. We accept no responsibility once a replica shirt or short has been personalised if a player leaves the team, their team number changes, or the badge changes in the future.
2. Items specially manufactured or made to order can only be refunded or exchanged if they are received damaged or incorrect.
3. We are unable to accept returns for products which by reason of their nature cannot be returned (for example, underwear/swimwear for hygiene reasons), or items that are likely to deteriorate or expire rapidly.
4. Sale items may be eligible for return unless otherwise stated on the product page at the time of purchase.
EXCHANGES:
Where available, you may request an exchange through the Returns Portal. Exchange availability depends on stock. If the requested size or item is unavailable, we may offer a refund or store credit instead.
OTHER INFORMATION:
If you return your full order within 14 days of delivery, we will refund all payments received from you, including the costs of standard delivery (except any supplementary costs arising if you chose a delivery method other than our standard and least expensive option). We will process your refund within 14 days of receiving the item(s) back to our warehouse.
If you return any or all of your order after 14 days, but within the 30-day returns period, delivery charges will be non-refundable unless the products are faulty, damaged, or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
If you need help with a return, please contact us via our Contact Us page or email admin@sizesall.us.