At Kits ID, we aim to deliver your order as quickly and reliably as possible. This page explains our delivery timeframes, shipping costs, and how to get help with your order.
Shipping rates and estimated delivery times are shown at checkout before you place your order. Delivery estimates start from the date your order is despatched.
Delivery Time
Unless otherwise stated, items are typically delivered within 10–14 days.
Some items, such as custom-printed jerseys with personalized names, numbers, or logos, require additional production time and may take an extra 2–3 days beyond the standard delivery timeframe.
Shipping costs
| Order value | Shipping |
|---|---|
| Orders of £50 and above | Free shipping |
| Orders below £50 | Shipping charge shown at checkout |
We do not apply different shipping policies by country or region on this page. Available delivery methods and any applicable charges are confirmed at checkout for your destination.
* Delivery estimates are business guidelines and may vary due to carrier capacity, customs processes (for international deliveries), peak periods, or circumstances outside our control.
** Personalized / made-to-order items may ship later than standard stocked items because of the extra production steps described above.
*** If your order contains multiple items, we may despatch them together or in more than one shipment. You will not be charged extra shipping for split shipments unless shown otherwise at checkout.
Delivery Destinations
We ship to the destinations available at checkout. Before placing your order, please confirm that your delivery address is supported and review any delivery options shown for that address.
Tracking Your Order
Once your order has been despatched, you will normally receive a confirmation email. Where tracking is available for your delivery method, tracking details will be included in that email or in your account order history.
Free Shipping
Enjoy free shipping on qualifying orders of £50 and above. Orders below this amount will show the applicable shipping charge at checkout.
For returns after delivery, please visit our Returns & Exchanges policy or start a return in the Returns Portal.
Returns & Exchanges
If you need to return or exchange an item, please see our Returns & Exchanges policy. Eligible returns can be started through our Returns Portal.
How to Return an Item
- Visit the Returns Portal with your Order Number and Billing Email;
- Select the item(s) and reason for return;
- Follow the on-screen instructions after your request is approved.
How to Exchange an Item
Where available, you can request an exchange through the Returns Portal. Exchange options depend on stock. If a replacement size or item is unavailable, we may offer a refund or store credit instead.